Frequently Asked Questions
Scentses + Co is a new fun way to discover new designer fragrances monthly!
We are a fragrance discovery subscription service where you can discover different designer fragrances at your selection, every month at only RM49.90 for 8mL which will last you 30 days with 3-4 sprays each day, giving you a total of ~120 sprays of your choice of perfume.
After you have started your subscription, you will receive an order confirmation in your e-mail. We will then ship your desired fragrance of the month within 14 working days. Your next order date will be the same date at 8pm for next month (For example, if you start subscribing on 15th March, your next order date will be 15th April, 8pm). You can change your perfume choice up to 1 day before your next order date, and we will notify you 5 days via e-mail before the order is locked for new changes.
If no perfume is chosen for the month, our team will manually reach out to you to get a double confirmation before we ship your parcel out, however to avoid any further delay, do start building up your upcoming lineup through your Manage My Subscription page! You can pause or skip your subscription with just a click via your account.
We are committed to sourcing only authentic and genuine fragrances from authorised and / or legitimate channels.
All fragrances are 100% authentic.
The perfume is repackaged and rebottled by us independently, under strict quality control and conforming to the highest standards, to ensure you get the same exact content as the original perfumes. Scentses + Co is not affiliated or associated with any of the brands directly or indirectly.
We at Scentses + Co is proud to provide independent guarantee for the quality of our products.
Currently we only deliver to Malaysia. However, we are expanding to Singapore next! Do drop your email at our subscription list if you want to be the first to be notified when we launch in Singapore.
Yes, absolutely. Both our perfume case and bottles are travel-friendly as the volume is in 8mL. It fits perfectly in your pocket and hand-luggage too.
Yes, we do. Please reach us at email@example.com
Fret not - it's our mission to help you on self-discovery starting with scents!
Our Editorial team is ready to serve you - simply DM us on our Instagram and get a fragrance consultation for free!
We'd love to learn what is your desired perfume!
Please drop the name of the perfume here and your email - so that we can update you once the perfume is in our selection.
Currently we have 2 monthly subscription plans available: LITE plan and LUXE plan.
We are rolling out more features and plants in future, for example quarter or annual plan and more other exciting plans to serve the Scentses + Co Community better!
All orders placed will be shipped within 3-4 working days.
We will notify you via e-mail once your fragrance is shipped and also please allow a working day of 5-7 days for it to reach you.
Our fragrance is excited to meet you, so are we! Remember to tag us and hashtag #ScentsesandCoClub when you've received them.
We accept both debit and credit card payment from all major banks. All payments are secured and encrypted, and PCI-compliant.
Do note that your debit and credit card will need to be authorised for overseas transaction as our payment gateway is registered in Singapore.
Yes, you can pause your subscription for as long as you wish to. If you want to skip this month, you will need to update your subscription status in the account page 1 day before you delivery date. After a skipped month, your membership will become active again automatically and payment will be debited unless you manually go back into your account and opt to re-skip.
You may cancel your subscription at anytime. To unsubscribe, simply login and click on "Manage Subscription". You may select the "Cancel my Subscription". Please note that you will need to cancel your subscription 1 day before your next order date.
Do take note that 1 email-address (1 account) is only entitled to 1 travel case on the first month of each plan (LITE and LUXE). You will not be entitled to receive another travel cases when you resubscribe to new plans through the same account.
Yes, feel free to make any changes to your selection.
Please note that the change will need to be made at least 1 day before your order date. Visit this page to learn how our subscribers are changing their choice of perfume every month through their Manage My Subscription page
Yes, you can. Simply log in and click on "Manage Subscription" and select on "Change my Billing Details".
Your card will be charged monthly at 8pm of the date when you first subscribed. For example, if you start subscribing on 15th of January, you'll be charged on next month on 15th of February at 8pm. Your next Order Date can be found on your Manage My Subscription page.
Yes, you can. You may start a subscription with us, and after selecting and receiving your fragrance of the month, log back in to cancel your subscription. We would be happy to have you every month as we throw in surprises gifts (like free case, free perfumes and more) throughout your subscription with us!
Yes, you can! There are different colours of travel cases available for your choice too! Feel free to get it here:
No worries, we've got you covered. Our customer support team will reach out to you to get a double confirmation if you'd like to get the same perfume or a different perfume or our Handpicked SOTM (Scent of the Month).
While we believe this is a fun new way to discover new fragrances as a surprise every month, they may or may not align with your personal tastes. Furthermore to avoid any delay and to ensure you receive a fragrance of your choice every month, be sure to add it to your queue 1 day1 before your order date.
Thank you for the love and support! As an appreciation for sharing your scent-discovery journey with us, expect to receive surprise gift(s) every time you hit the 3-, 6-, 9-, 12-month mark! It could be anything from a fragrance pouch to another sleek travel case!
Psst - we love, love, LOVE surprising you!
If your subscription plan is:
1. One (1) perfume a month, you are entitled to receive one (1) travel case on your first month;
2. Two (2) perfumes a month, you are entitled to receive one (1) travel case on your first and second month;
3. Three (3) perfumes a month, you are entitled to receive one (1) travel case on your first, second and third month!
A monthly fragrance subscription with us is only at RM49.90 for LITE plan and RM59.90 for LUXE plan.
Free nationwide shipping in Malaysia.
There is no additional cost such as tax, and there is no cancellation fee.
Shipping fee is free for Malaysia nationwide, inclusive of Sabah and Sarawak.
REFUNDS AND RETURNS
Unfortunately the subscription cannot be refunded.
Once you have made the payment, we will deliver to you the fragrance which you have ordered for the month.
For more information, please refer to our Terms of Service.
Oh no, we're sorry to hear that. Due to the nature of our product and as we guarantee 100% authenticity of fragrances, fragrances cannot be returned, exchanged or refunded.
For more information, please refer to our Terms of Service.