Frequently Asked Questions
Scentses + Co is a new fun way to discover new designer fragrances monthly!
We are a fragrance discovery subscription service where you can discover different designer fragrances at your selection, every month at only RM49.90 for 8mL which will last you 30 days with 3 sprays each day.
After you have started your subscription, you will receive an order confirmation in your e-mail. We will then ship your desired fragrance of the month within 14 working days. Your next order date will be the same date at 8pm for next month (For example, if you start subscribing on 15th March, your next order date will be 15th April, 8pm). You can change your perfume choice up to 1 day before your next order date, and we will notify you 5 days via e-mail before the order is locked for new changes.
If no perfume is chosen for the month, you will automatically receive Our Handpick: Scent of the Month (based on your gender preference), which is selected by our team of experts! You can pause or skip your subscription with just a click via your account.
Scentses + Co only has 100% authentic perfumes and we procure them directly from the brand's authorized distributors or from the brands themselves. We DO NOT work with imitation or counterfeit perfumes. The decanting process follows the guidelines that apply to handling cosmetic products in strict conditions. This ensures you get the same exact content as the original perfumes.
Currently we only deliver to Malaysia. However, we are expanding to Singapore next! Do drop your email at our subscription list if you want to be the first to be notified when we launch in Singapore.
Yes, absolutely. Both our perfume case and bottles are travel-friendly as the volume is in 8mL. It fits perfectly in your pocket and hand-luggage too.
Yes, we do. Please reach us at email@example.com
Currently we have 2 subscription plans available: LITE plan and LUXE plan.
We are rolling out more features and plants in future, for example selection of up to 3 bottles a month and more other exciting plans to serve the Scentses + Co Community better!
All orders placed will be shipped within 14 working days.
We will notify you via e-mail once your fragrance is shipped and also please allow a working day of 5-7 days for it to reach you.
Our fragrance is excited to meet you, so are we! Remember to tag us and hashtag #ScentsesandCoClub when you've received them.
We accept both debit and credit card payment from all major banks. All payments are secured and encrypted.
Do note that your debit and credit card will need to be authorised for international transaction as our registered company is based in Singapore.
Yes, you can pause your subscription for a month. If you want to skip this month, you will need to update your subscription status in the account page 1 day before you delivery date. After a skipped month, your membership will become active again automatically and payment will be debited unless you manually go back into your account and opt to re-skip.
You may cancel your subscription at anytime. To unsubscribe, simply login and click on "Manage Subscription". You may select the "Cancel my Subscription". Please note that you will need to cancel your subscription 1 day before your next order date.
Yes, feel free to make any changes to your selection. You may make changes up to 3 times.
Please note that the change will need to be made at least 1 day before your order date.
Yes, you can. Simply log in and click on "Manage Subscription" and select on "Change my Billing Details".
Your card will be charged monthly at 8pm of the date when you first subscribed. For example, if you start subscribing on 15th of January, you'll be charged on next month on 15th of February at 8pm.
Yes, you can. You may start a subscription with us, and after selecting and receiving your fragrance of the month, log back in to cancel your subscription. We would be happy to have you every month as we throw in surprises gifts (like free case, free perfumes and more) throughout your subscription with us!
Yes, you can! There are different colours of travel cases available for your choice too! Feel free to get it here:
No worries, we've got you covered. Our fragrance experts will select a #SOTM (Scent of the Month) For Him & For Her; and you will be defaulted to one of these fragrances depending on the gender preference you selected at sign up.
While we believe this is a fun new way to discover new fragrances as a surprise every month, they may or may not align with your personal tastes. Hence to ensure you receive a fragrance of your choice every month, be sure to add it to your queue 5 days before your order date.
Thank you for the love and support! As an appreciation for sharing your scent-discovery journey with us, expect to receive surprise gift(s) every time you hit the 3-, 6-, 9-, 12-month mark! It could be anything from a fragrance pouch to another sleek travel case!
Psst - we love, love, LOVE surprising you!
A monthly fragrance subscription with us is only at RM49.90 for LITE plan and RM59.90 for LUXE plan.
Free nationwide shipping in Malaysia.
There is no additional cost such as tax.
Shipping fee is free for Malaysia nationwide. (Yup, free shipping for our subscribers in Sabah & Sarawak too!)
REFUNDS AND RETURNS
Unfortunately the subscription cannot be refunded.
Once you have made the payment, we will deliver to you the fragrance which you have ordered for the month.
For more information, please refer to our Terms of Service.